Finding Competent People

I just saw this other blogger post a remark about dealing with Ceska Sporitelna and he or she hit the nail right on the head.

http://www.fi.muni.cz/~kas/blog/index.cgi/world/cancel-this-account.html

Where do all the competent staff go to? There must be some or not? Or is the Human Resources at CSAS simply incompetent and they are only hiring more incompetent employees?